In this episode, Dr. McCoy reflects on a New York Times opinion piece by a young writer complaining of the rudeness of people who send emails or texts to say "Thank you!" or who leave a voice mail message instead of texting. He said that such people were wasting his time.
Dr. McCoy discusses the value of all forms of communication across the generations, saying that we need to honor each other's favored means of communication, reaching out to each other in a variety of ways. She talks about the value of being respectful of each other, of greeting another's message with warmth rather than silence, and how this can bridge gaps between us, whether these are generational or philosophical or due to past misunderstandings.